Race Entry Participant FAQ

Organizing a race? Check out our Director FAQ.

What do I do if I can’t find my confirmation email?

Look up your order on our Find My Order page. You’ll select the race you signed up for. Then, enter the requested information. If we can find your order, you can resend your confirmation email.

If our system can’t find your order, reach out to us for assistance.

Can I get a refund?

Refund policies are determined by each race and club. You’ll need to reach out to the director to request a refund.

Where can I find race details?

Start by checking the race website and social media accounts. If you can’t find the information you’re looking for, then contact the race director directly.

I registered but haven’t received my confirmation email. Why haven’t I gotten my confirmation email?

Your confirmation email may have ended up in the promotions tab or spam folder of your email. Try checking there. If you still can’t find it, there may be a typo in your email address. Please reach out to us for assistance.

Can you resend my confirmation email?

Yes. You can do it yourself by looking up your order on our Find My Order page. Or, you can contact us, and we can resend it for you.

I put the wrong email in my registration. Can you fix it?

Yes, we can update your email address for you. Please send us an email with your name, race you registered for, and what you’d like updated.

I already registered for the race. Can I change to a different category?

Category transfer policies are determined by each race. If your race allows category transfers, you may be able to do it yourself. Just click the “Manage Order” button in your confirmation email. If you can’t complete a category transfer yourself, try reaching out directly to the race director with your request.

Can I change my shirt size?

You may be able to change this information yourself. If your race allows self-edits, you’ll see an option to make those updates when you click the “Manage Order” button in your confirmation email.

If you can’t update this information yourself, you can reach out to us or to the race director to get your shirt size updated. Keep in mind that if you’re making the change close to race day, you may be too late to update this info.

Can you cancel my registration?

No, we cannot cancel your registration. You’ll need to reach out directly to the race director to do that.

The race was cancelled. Can I get a refund?

Refund policies are set by the race director, not us. You’ll need to contact the race director to make this request.

Can I transfer my registration to someone else?

Each race determines its own transfer policy. If your race allows these transfers, you may be able to do it yourself. Click the “Manage Order” button in your confirmation email.

I’m trying to sign up for a race, but there’s no register button?

If there’s no register button, the race may not be open for registration yet. Or, they may be using a different platform for registrations. Reach out to the race director for more information.

This event only shows a calendar listing or old date. Where do I register?

If there’s only a calendar listing or an old date, the race may not be accepting registrations for its upcoming race yet. Or, the race may have a different registration process or no longer exist.

I don’t know where to register?

On the race calendar, you’ll see a “Register” button next to each race if it’s open for registration and uses Race Entry’s registration platform. If you don’t see that button, the race is either not accepting registrations yet or it may use a different platform for registration.

Where can I pick up my race packet?

Every race has a different packet pick up spot. Check the race’s website or social media to learn more. If you can’t find the information, then reach out to the race director for those details.

I ordered extra shirts. When will they be shipped?

Each race is in charge of its own merchandise. If you have questions about shipping, please reach out to the race director.

Are medals being given out?

Each race determines whether or not they’ll give out medals. Try checking the race website and social media. If you still can’t tell if the race is giving out medals, contact the race director.

Can I change categories or defer?

Transfer and deferral policies vary by race. If the race you signed up for allows deferrals or transfers, you may be able to take care of it from your confirmation email. Just click the “Manage My Order” button, and you’ll be able to see if you can transfer or defer.

You can also reach out directly to the race director to request a transfer or deferral.

What time does the race start?

Check the race website or reach out to the race director for this information.