3 weeks later and still no resolve. I get 1 reply from Brian that he steps down and then that's it. When I arrived for the event, no one knew what to do and where to direct me. I stood around for half hour while what seemed to be 30 staff just standing around cheering and having fun. They just take my money and ignore us. This was suppose to be my little brother and my 1st fitness challenge but forget these small time disorganized"challenges". I'm going with a reputable organization next time.